Shipping within Germany
We ship small parts and accessories with UPS. Bicycles and e-bikes are shipped with General Overnight (GO!). Please note that we cannot deliver to packing stations.
|Order value||Shipping costs (1)|
|from 50 €||0 €|
|to 49,99 €||3,95 €|
As soon as an order has been shipped, you will receive an email with your dedicated tracking number.
|Current delivery time within Germany||Business days (Mo.-Fr.)|
|Bikes||3 – 5|
|Accessories||2 – 3|
Expect about 2 to 5 days on top to our current shipping time(2) to Germany.
Shipping costs for international shipments
In the following table you will find the shipping costs to all our shipping destinations.
Shipping costs and countries EU
|Country||up to 399,99€ (1)||above 400€ (1)|
|Austria||5.95 €||0 €|
|Belgium||19.95 €||69.95 €|
|Czech Republic||19.95 €||49.95 €|
|Denmark||19.95 €||99.95 €|
|France(3)||19.95 €||99.95 €|
|Luxembourg||19.95 €||49.95 €|
|Netherlands||19.95 €||49.95 €|
|Poland||19.95 €||99.95 €|
Shipping your bike – What needs to be done?
All bikes are professionally packed with special packaging material in special sturdy bike boxes.
Before we prepare your bike for shipping, it is fully assembled and checked by our bike technicians. We adjust the circuit, centre the wheels, check all screw connections and adjust the chassis to your individual weight. Only when everything is 100% correct, the bike will be partly disassembled before dispatch.
Do not worry! This only means that the front wheel, handlebars and pedals are not mounted for shipment and can easily be attached upon receipt of your bike.
This is to be done:
- Insert the front wheel into the fork and secure it with the quick release or the axle
- Fix the handlebar to the stem
- Put the seatpost into the frame and tighten
- Mount the pedals
- For trekking bikes with light system, the plug has to be connected to the hub dynamo and, if necessary, the fender has to be attached
You will need standard Allen Keys. With the sizes 4, 5, 6 and 8 you are well prepared. A 15mm open-end wrench is recommended for pedal mounting.
Please note that for legal reasons we are not allowed to attach ordered accessories to the bike. We will just add those parts to the order.
We equip all bicycles, except road bikes, with basic flat pedals. You are ready to ride!
Damage during transport
In the unlikely event of damage caused during transport, please take note of the following:
- Please take photos of the damages and ask the deliveryman to record the damages.
- If the box is damaged, immediately check the condition of the goods inside and if necessary also document it with photos.
- Please send all evidence to us as soon as possible. We will also need your name and order number. You will find these in one of the confirmation e-mails.
Billing and guarantee
We always provide an invoice for each delivery. Please keep it for future reference. It will be required as proof of warranty and / or warranty claims.
Claims and returns
Should any problems or wrong deliveries occur, please send us a short e-mail. We will get in touch with you as soon as possible.
Or head to our contact formular:
In case of return, we would like to ask you to contact us by e-mail with your customer number, order number and / or your full name.
Please note our general terms and conditions.
(1) All prices include the statutory value added tax (MwSt).
(2) Delivery time
We ship your order to the indicated delivery address immediately after receipt of payment. The delivery time from applies to German shipping destinations once payment has been received. Please note that the payment option „payment in advance“ can delay this process by one day (Mon-Fri). If the last day of the deadline falls on a Saturday, Sunday or bank holiday, the next workday will serve as substitute.
Summary of several articles:
Please note that if your order contains items with different delivery dates, we will send the order as one shipment, unless we have arranged a different method with you. The delivery time for your whole order will hence be the one quoted for the article with the longest delivery time.
Subsequent deliveries will of course be dispatched without additional shipping costs. Please note that delivery to packing stations or PO Boxes is not possible. Furthermore, please be aware that we cannot influence the delivery time of our shipping partners.
(3) Shipping only to mainland. No islands.