Are pedals included with my bike?
Bikes are usually delivered without pedals by the manufacturer. If you do not order any, we will add a simple pair of trekking pedals free of charge. For frequent riders we recommend the purchase of a high quality pair with the bike: Pedals
Can I send the bike back if I don’t like it or if it does not fit?
Of course you should be 100% satisfied with your new bike. If the size does not fit, please contact our customer service or send us an email to firstname.lastname@example.org. We will have the bike picked up by you free of charge within the 30-day cancellation period. Please make sure that the bike is in a visually perfect condition, i.e. please only do a short trial round on a dry road. Please keep all packaging material for the 2 years of the legal warranty.
Assembly: How is the bike being delivered? What is still to be done?
The assembly of a bike shipped by us can normally be done by anyone within about 10-30 minutes. You don’t have to be a mechanic! Here you can find our assembly videos: Bike assembly
To which countries do you ship?
You can find a list of our current shipping destinations here: Shipping
What are the shipping costs to my country?
How long does the shipping take to my country?
You can find our current delivery times here: Shipping
What happens if a warranty claim occurs?
You have the legal warranty period of 2 years on your bike. Please note that there is no warranty claim on wearing parts.
The following parts count as wearing parts:
- Rims in combination with rim brake
- brake pads
- Chains and toothed belts
- Sprockets, pinions, inner bearings and rear derailleur rollers
- Plain bearings / Bearings
- Light source of the lighting system
- Handlebar tape / Handle covers
- Hydraulic oils and lubricants
- Shift and brake cables
- rechargeable batteries
If you have any problems, please contact us first so we can discuss the next steps. Every local dealer can carry out a warranty claim, but is not obliged to do so (unlike in the case of cars). Please note that we cannot refund any costs without prior agreement. If you have problems with BOSCH components, please contact your nearest Bosch eBike EXPERT dealer.
If no processing on site is possible, we pick up the bike free of charge during the warranty period by UPS and fix the problem in our workshop. Please keep all packaging material in case of such a problem!
Where can I find the frame number of my bike?
This is usually located on the underside of the frame in the area of the bottom bracket. This may be stamped in, or a sticker may have been applied by the manufacturer at the factory. Often, especially on e-bikes, this sticker is also located on the underside of the top tube (the connection between the saddle and the handlebars). Please note: In some cases, the frame number of e-bikes is attached in the area of the motor block and cannot be seen from the outside. To do this, the motor must be removed. You will usually find the frame number on your invoice.
A cable comes „loose“ from my new CUBE Bike. What is it?
The cable is for the so called „Cube Dropper Post Option“: If you want to install a dropper seat post, you can save about 80 to 100€ working time in the workshop by using this cable which is already installed ex works. Without support the cable has no function and can be removed if necessary.
I would like to ride tubeless. What do I have to consider when buying?
What is the meaning of „tubeless“?
Tubeless means nothing other than riding without a tube. In contrast to the conventional system of tube and casing, the tyre is filled directly with air. This is possible because the tyre is air-tight against the rim.
To prevent you from getting a flat tyre, the tyre is filled with a special sealant. This ensures that any punctures in the casing are closed again.
What does the term „tubeless-ready“ mean?
In the mountain bike sector, but also increasingly on road bikes and gravel bikes, the term tubeless-ready is now appearing. If this term appears on the tyre or rim, it means nothing more than that the tyre or rim is suitable for conversion to tubeless and can also be used with an inner tube.
It is also important that the rim be taped with special rim tape in order to be truly tubeless-ready and air-tight. This is currently not the case with most of our manufacturers. Therefore, if you are considering a conversion, please check with your local dealer whether the rim tape seals properly and what additional material is needed for a conversion.
Fill with sealing compound:
To avoid the infamous sour mess with tubeless milk, use either the small filler bottles or the filler syringe, e.g. from Stan’s Notubes. Start with the valve at 12 o’clock, then turn the wheel down with the valve at 6 o’clock and fill in the milk. Finally, screw the valve insert back in and inflate the tyre to the desired pressure.
Important: Always fill the tyre with sealing compound before the first ride on a wheel that has been converted to tubeless.
Unfortunately, for technical reasons, we cannot offer a conversion to tubeless for shipping. Thank you for your understanding.
Do you have any more questions?
We are happy to answer your questions: